What Our Customers Say

Something that is rarely said about estate agents can be said of Thomas Jackson, they are thoughtful, considerate and extremely professional. Their customer service has been exceptional throughout the recent purchase of our Margate property.  Not living in Margate we were able to rely on their expertise, local knowledge and organisational...

To everyone who helped, We would like to thank you all for helping buy our first home, you have made the journey feel easy and smoothly, so thank you for all your help.

I just wanted to email to say thank you so much for making the purchase of our house so easy and straightforward. At all times I felt like we were kept up to date with all the movements of the solicitors on both sides.  As I told you when I visited your office to collect my keys I was really impressed by your professionalism and the fact...

To Sam and her team,  Thank you all so much for your hard work involved in our house sale. It is so nice to see a business ran so differently from all the other agents!!  It has been a battle but we got there and wouldn’t have without you!  Thank you. 

Thomas Jackon, being a family company found them very understanding, helpful to your requirements on finding the property sold to suit your valuations, also keeping you up to date on progress during time of selling

Thank you for dealing with the sale of 84 in such a professional way and for your help.  I shall certainly recommend your firm and wish you success for yourself and the business.

Alex was extremly helpful and efficent, he was always ready to help us with viewings as we obtained quotes from trades people in the period from the offer being accepted and completion.  He also kept us up to date on the process of the sale by chasing both solicitors.

Excellent professional service. Keeps you up to date with progress of the sale from beginning to the end.  A friendly family service that you don't get with the larger firms.  Many thanks Sam and Alex.

To Alex and Sam, Thank you for all your help and support over the last couple of months.  Kathy (Flowers and cookies also provided)

To everyone at Thomas Jackson, Thank you so much for all your work selling dad’s house. Kind Regards,

I would like to take the opportunity now to say that if it wasn't for you and Sam, I would be completely bald by now.  Your professionalism and obvious excellent knowledge has made what is a stressful time less so.  If and when we move again (which probably won't be for a very long time) then we won't hesitate to ask Thomas Jackson to...

Thank you Samantha & Alex of Thomas Jackson Estate Agents. We are very pleased to have hired your company to sell our property for us. You were professional and understanding of our requirements, you also took all the stress out of the successful selling of our property. We would strongly recommend your Estate Agents to anybody wishing...

Just to say thanks for all your help over the last few years with my lettings as well as selling the house recently.  Sam and her staff have always been helpful and responsive. Good luck with the future.

Dear Sam, Alex and team, I would like you to know just much I appreciate all that you've done for me. You've kept me updated all the time, and spent hours chasing solicitors and Management Companies to keep on top of things. When I decided to put the flat on the market, I had three agents round to look at the property. I immediately warmed...

I am writing to let you know how pleased I am at last to be exchanging contracts for Laleham Road and to thank you and your staff especially Alex for all his help through this long process. I am sure had it not been for his kindness and determination I would have withdrawn from the sale and I think Mrs J might have felt the same too.  Alex...

We had never been to the Margate area before and when we came into your estate agents and met you it was such a relief. You made us feel individual, personal and reassured us so much and at a time when we were giving up.  You were very patient, reliable, open and honest. You followed up and checked we were ok too.  We would recommend...

I would like to thank Thomas Jackson for the efficient and smooth selling of our house. They also concluded both the sale of my property and the purchase of our new home whilst we were on holiday. A great service and I would highly recommend them. 

We would like to thank you for all your help in finding us our new home.  You carefully listened to our requirements and returned calls and emails promptly.  You made sure all parties were keeping to the timeline to ensure a swift completion was reached.  We are extremely happy with our purchase and will not hesitate to...

I thought I would drop you a line to say a huge thank you for your assistance over the last few months, regarding the sale of my late father’s property. Although a difficult time, you made it as easy as possible for us. Please would you also thank the rest of your team. Many thanks once again.

Hi Sam, Would like to thank you and your team for the very smooth sale of my property. Although problems did arise all the stress was taken out of the sale for me as you all dealt with the problems very swiftly and very professionally.  You are all a total credit to your industry.  Would not hesitate to use the service of Thomas...

This is the second time we have sold property with Thomas Jackson Ltd , and I can highly recommend the competence and thoroughness of the team . I live in Germany and I was kept constantly in touch with every step of the sale. Once again I thank you Sam, and Alex.

To Sam & Alex, Thank you for everything.

We really appreciated the help and advice from Thomas Jackson and sold our house within the six weeks we were promised, as they really knew the market and advertised our house to its full potential, meaning we sold it for the price we wanted.  We were really happy with our experience with Thomas Jackson and would highly recommend...

A very BIG THANK YOU!  To you all for everything you did to help make our dream come true. 

Choosing an agent is often not considered of great importance. They all use the same internet sites etc to sell your property so why should it matter. My own experience has dramatically changed my perception as to how important choosing your agent can be.  Had it not been for Thomas Jackson, I am certain our house move would have fallen...

To Sam and all the team, Thank you all so much for your hard work in selling our bungalow.

Dear Sam, Thank you for your letter, I am only too happy to recommend Thomas Jackson Estate Agents.  After almost a year with two other Estate Agents I had almost given up trying to sell my home.  The only advice they gave me was "drop the price" which I had no intention of doing.  From the minute you walked into my home I knew...

Dear Samantha, On behalf of my mother, my sister and myself, may I say what a wonderful job you and your staff did in selling Tivoli Road. You promoted it well, with excellent photographs and negotiated a good price with a buyer within a few days. You kept me up to date with the progress, chasing up the solicitors when needed and...

We both found the staff at Thomas Jackson so very helpful, friendly, professional and understanding, refreshing to deal with people who cares as much as we did. Thank you so much for all your hard work. (A bottle of wine and case of beer presented to Sam and Alex)

Both myself and partner would like to express how competent and friendly we found Thomas Jackson in the purchase of our first home. They couldn’t be more willing to assist you in every enquiry and correspondence was made timely.  Our experience was both professional but informatively helpful and we completed in just 62 days! We take...

I want to write this note to say thank you very much for supporting me to sell my late parents' and my house. I appreciate this because of your positive attitude to my disability by providing regular updates by texts and emails due to my deafness.

To Alex, thank you for all your hard work and for keeping us in the loop throughout the sale of our cottage, you are an asset to Sam at Thomas Jackson. 

I found the service overall from the staff at Thomas Jackson, to be friendly and helpful in finding my lovely new home. Their support and customer focus was paramount. Thank you.  

Thank you for doing all the necessary very well. I will definitely recommend Thomas Jackson for sale and purchasing of property.

Although I was not a customer but further down the chain, I was kept informed at all stages by Alex and was not made to feel like a time waster.  So for good service, ask for Alex at Thomas Jackson.  Mrs Jury also delivered a lovely cake and card to Alex.

Thank you for your letter of the 14th of August and thank you for all your hard work you have done in relation to selling Homefern House. We very much appreciated your dealings with all aspects, efficiently and promptly on our behalf, as we live so far away from the property.

Friendly, efficient staff will definitely be recommending them to others. 

After living at the above property for nearly 43 years the thought of moving was intimadating, to say the least.  However my contact with Mrs Gollick of Thomas Jackson was nothing but professional and understand. Nothing was too much trouble and everything was plain sailing and of course Alex was always around for my support. Thank you so...

Very many thanks for your excellent service regarding my purchase of the above property. I will certainly recommend you to others looking to employ reliable Estate Agents.

I purchased a property in October 2013 in the Kingsgate area of Broadstairs and Thomas Jackson were the estate agents acting for the sellers.  They are a very professional company who went out of their way to help me.  Samantha did everything she could do push the sale through quickly and efficiently to everyone's satisfaction. ...