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What Our Customers Say...

Here at Thomas Jackson we are enthusiastic about what we do and this shows in the professional, friendly, approachable and personal relationship we have with all our clients.

Here is just a small selection of the many comments we have received from both vendors and purchasers alike commenting on the level of service you too can expect when you choose Thomas Jackson Estate Agents to assist with your house move.

If you are thinking of moving and would like to experience the same level of customer service and attention to detail CALL US NOW on 01843 221000. Alternatively, you can email us at or visit our office located at 152 Northdown Road, Cliftonville, Kent, CT9 2QN.

We look forward to hearing from you.


quotation mark A Big Thank You!

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Excellent communication and excellent service all round. What more can I say other than excellent. 


Miss Clayson - Vendor July 2016

Excellent Communication

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I am so happy with all support Thomas Jackson gave us with our house purchase. Both Alex and Sam were always at the end of the phone/email for any enquiries we had and I always felt they went above and beyond to sort everything out. Would recommend to everyone!!


Miss Welby - Buyer June 2016

Another Completion

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Thank you for doing all the necessary very well. I will definitely recommend Thomas Jackson for sale and purchasing of property. 


Sonja Appel - Buyer (March 2016)

Sonja - Buyer - March 2016

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Although I was not a customer but further down the chain, I was kept informed at all stages by Alex and was not made to feel like a time waster.  So for good service, ask for Alex at Thomas Jackson. 


Mrs Jury - Buyer (April 2016) Mrs Jury also delivered a lovely cake and card to Alex. 

Buyer - Testimonial April 2016

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Excellent professional service. Keeps you up to date with progress of the sale from beginning to the end.  A friendly family service that you don't get with the larger firms. 

Many thanks Sam and Alex 

Paul and Jane Farrell  


Sellers - February 2016

Sale - Westbrook Avenue

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Dear Mrs Gollick,

I am writing to let you know how pleased I am at last to be exchanging contracts for Laleham Road and to thank you and your staff especially Alex for all his help through this long process. I am sure had it not been for his kindness and determination I would have withdrawn from the sale and I think Mrs J might have felt the same too.  Alex was always checking the chain and knew what was happening and doing his best to move things along and more importantly letting me know what was happening and calmly encouraging us to keep going. Thank you Alex - you are the best! 

Yours Sincerely 


Mrs S Jury


Buyer - March 2016

Letter Received 12th March

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To Alex and Sam,


Thank you for all your help and support over the last couple of months.  Kathy


Vendor - March 2016  (Flowers and cookies also provided)

Thank you

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I would like to take the opportunity now to say that if it wasn't for you and Sam, I would be completely bald by now.  Your professionalism and obvious excellent knowledge has made what is a stressful time less so.  If and when we move again (which probably won't be for a very long time) then we won't hesitate to ask Thomas Jackson to be our agent.  Ms H Sussex. 


Buyer - January 2016

Thank You

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A email from a couple who popped into the office to register their details. Unfortunately we did not have a suitable property on our books but we gave them assistance and advice.  Not all agents are the same!  

Hi Samantha,

We had never been to the Margate area before and when we came into your estate agents and met you it was such a relief. You made us feel individual, personal and reassured us so much and at a time when we were giving up.  You were very patient, reliable, open and honest. You followed up and checked we were ok too.  We would recommend your services without hesitation. Thank you and we hope to see you in the future when we move to Birchington. 

Kind Regards


Tricia and Trevor (1st November 2015)


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This is the second time we have sold property with Thomas Jackson Ltd , and I can highly recommend the competence and thoroughness of the team . I live in Germany and I was kept constantly in touch with every step of the sale. Once again I thank you Sam, and Alex .


Mr Felton (Vendor) October 2015

Northdown Road, Margate

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Alex was extremly helpful and efficent, he was always ready to help us with viewings as we obtained quotes from trades people in the period from the offer being accepted and completion.  He also kept us up to date on the process of the sale by chasing both solicitors.

Mr & Mrs Iley (Purchasers) October 2015

Coleman Crescent

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Something that is rarely said about estate agents can be said of Thomas Jackson, they are thoughtful, considerate and extremely professional. Their customer service has been exceptional throughout the recent purchase of our Margate property.  Not living in Margate we were able to rely on their expertise, local knowledge and organisational skills. Alex and Sam always reply to questions and will always find an answer making the process so much easier. We would not hesitate to recommend them and plan to use them for the rental of our property.


Lorna and Niall. (Purchasers). October 2015.

Beresford Gardens

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Dear Sam, Alex and team,

I would like you to know just much I appreciate all that you've done for me. You've kept me updated all the time, and spent hours chasing solicitors and Management Companies to keep on top of things. When I decided to put the flat on the market, I had three agents round to look at the property. I immediately warmed to you Sam, you took the time to explain everything, and go through the options that were available to me.  The flat sold quickly, and I am so glad that I went with Thomas Jackson, a small family business, and certainly would recommend you.

Thank you all again for your help...... Alex deserves a pay rise!

Kind Regards

Sue Loose  (Vendor) October 2015.

Devonia Hall

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Very many thanks for your excellent service regarding my purchase of the above property. I will certainly recommend you to others looking to employ reliable Estate Agents. Mr Payne. (Purchaser - September 2015) 

Laleham Gardens, Cliftonville

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To Alex, thank you for all your hard work and for keeping us in the loop throughout the sale of our cottage, you are an asset to Sam at Thomas Jackson. Regards Mick and Tina. (Seller - August 2015) 

Thank you

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Thank you for all your hard work.


From Mr & Mrs Sutton   (presented with three bottles of wine and a homemade crafted hare)


Completion May 2015

Thank you

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To, Sam and the team at Thomas Jackson


I want to write this note to say thank you very much for supporting me to sell my late parents' and my house. I appreciate this because of your positive attitude to my disability by providing regular updates by texts and emails due to my deafness.

With best wishes 

Liz Moon

Thank you

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To Sam & Alex,


Thank you for everything.


Ms Forbes 

Completion - April

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We both found the staff at Thomas Jackson so very helpful, friendly, professional and understanding, refreshing to deal with people who cares as much as we did. Thank you so much for all your hard work.  


Tracy and Rob      (A bottle of wine and case of beer presented to Sam and Alex)

Tracy & Rob

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Thank you Samantha & Alex of Thomas Jackson Estate Agents. We are very pleased to have hired your company to sell our property for us. You were professional and understanding of our requirements, you also took all the stress out of the successful selling of our property.

We would strongly recommend your Estate Agents to anybody wishing to sell a property.


Yours Faithfully


Mr & Mrs Mears - Vendors November 2014

Two bottles of champagne were presented to Alex and Sam. 

Mr & Mrs Mears - Vendor

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To Sam, Dave, Jo, Alex and Elliot,




To you all for everything you did to help make our dream come true. 


With much love 


Helen, Julie, Steve and Ellis 


Completion July 2014 - Vendor

A big thank you.

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Friendly, efficient staff will definitely be recommending them to other.  Mr & Mrs Watson Buyers July 2014

Mr & Mrs Watson - Buyers July 2014

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Just to say thanks for all your help over the last few years with my lettings as well as selling the house recently.  Sam and her staff have always been helpful and responsive. Good luck with the future. Tony Papademetrie - Seller July 2014. 

Mr Papademetrie - Seller July 2014

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After living at the above property for nearly 43 years the thought of moving was intimadating, to say the least.  However my contact with Mrs Gollick of Thomas Jackson was nothing but professional and understand. Nothing was too much trouble and everything was plain sailing and of course Alex was always around for my support. Thank you so much. 


Seller - June 2014.


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Thomas Jackon, being a family company found them very understanding, helpful to your requirements on finding the property sold to suit your valuations, also keeping you up to date on progress during time of selling. Mrs Dart   Seller - June 2014

Mrs Dart

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Hi Sam, Would like to thank you and your team for the very smooth sale of my property. Although problems did arise all the stress was taken out of the sale for me as you all dealt with the problems very swiftly and very professionally.  You are all a total credit to your industry.  Would not hesitate to use the service of Thomas Jackson in the future and would recommend you all to everyone. thanks again.Mr R Cooper     Seller - April 2014

Mr R Cooper

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I found the service overall from the staff at Thomas Jackson, to be friendly and helpful in finding my lovely new home. Their support and customer focus was paramount. Thank you.  


Buyer - January 2014

Mrs Godfrey

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Choosing an agent is often not considered of great importance. They all use the same internet sites etc to sell your property so why should it matter. My own experience has dramatically changed my perception as to how important choosing your agent can be.  Had it not been for Thomas Jackson, I am certain our house move would have fallen through. Sam Gollick worked tirelessly, not only to do her own job, but also make up for incompetence elsewhere with Solicitors and Estate Agents within our own chain.  A number of the other agents in the chain thought their job was done by finding a buyer. I cannot stress enough, the high regard I hold for Thomas Jackson and would simply not look for another agent should we move again.


Seller - December 2013

Mr Dynes

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I would like to thank Thomas Jackson for the efficient and smooth selling of our house. They also concluded both the sale of my property and the purchase of our new home whilst we were on holiday. A great service and I would highly recommend them. 

Seller - December 2013 

Mr Boorman

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We would like to thank you for all your help in finding us our new home.  You carefully listened to our requirements and returned calls and emails promptly.  You made sure all parties were keeping to the timeline to ensure a swift completion was reached.  We are extremely happy with our purchase and will not hesitate to recommend your services to anyone in the future. If we are ever in the market to purchase another property, you will be our first contact.


Mr & Mrs Graves - Purchasers October 2013.

Mr & Mrs Graves

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Dear Sam, Thank you for your letter, I am only too happy to recommend Thomas Jackson Estate Agents.  After almost a year with two other Estate Agents I had almost given up trying to sell my home.  The only advice they gave me was "drop the price" which I had no intention of doing.  From the minute you walked into my home I knew you were seeing my home as I did.  Your dedication and skill at selling had to be seen to be believed - I was impressed (I would have bought it straightaway).  You pointed out all the lovely features that a house of that possesses and in no time the 'sold sign was put up'.  All the staff at Thomas Jackson are pleasant and helpful beyond the call of duty.  I will certainly advise anyone selling their property to go straight to Thomas Jackson, I cannot praise you highly enough. 

Many Thanks. Shirley Williams 

Seller - November 2013

Mrs Williams

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We really appreciated the help and advice from Thomas Jackson and sold our house within the six weeks we were promised, as they really knew the market and advertised our house to its full potential, meaning we sold it for the price we wanted.  We were really happy with our experience with Thomas Jackson and would highly recommend them. 

Mr & Mrs Fright 

Sellers - December 2013

Mr & Mrs Fright

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Hi Sam,


Thank you for dealing with the sale of 84 in such a professional way and for your help.  I shall certainly recommend your firm and wish you success for yourself and the business. Regards

A Busher seller 2012.

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Dear Samantha,


On behalf of my mother, my sister and myself, may I say what a wonderful job you and your staff did in selling Tivoli Road. You promoted it well, with excellent photographs and negotiated a good price with a buyer within a few days. You kept me up to date with the progress, chasing up the solicitors when needed and what’s more your fee was a lot more reasonable than your competitors, a thoroughly professional job.  I would have no hesitation in recommending your company to any of your future clients.

Mr D Horn Seller 2012

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To Sam and her team,


Thank you all so much for your hard work involved in our house sale. It is so nice to see a business ran so differently from all the other agents!!  It has been a battle but we got there and wouldn’t have without you!  Thank you. 

Tammy and Dan sellers 2012

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 To everyone at Thomas Jackson, Thank you so much for all your work selling dad’s house. Kind Regards. 

Ms S Ellison seller 2012

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Dear All at Thomas Jackson,


I just wanted to email to say thank you so much for making the purchase of our house so easy and straightforward. At all times I felt like we were kept up to date with all the movements of the solicitors on both sides.  As I told you when I visited your office to collect my keys I was really impressed by your professionalism and the fact that I felt that both parties were being treated fairly.  It didn’t feel like a case of the vendor was your only concern, I felt that you remained neutral and helped us both along.   Once again thank you for all your help and I will definitely recommend you to friends and family, but hopefully we will love our house for a long time and will never want to sell, so may never use your services again!

Julia and Ali purchasers 2012

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To everyone who helped,


We would like to thank you all for helping buy our first home, you have made the journey feel easy and smoothly, so thank you for all your help.

From Lee and Amanda. Purchasers September 2013

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To Thomas Jackson,


Both myself and partner would like to express how competent and friendly we found Thomas Jackson in the purchase of our first home. They couldn’t be more willing to assist you in every enquiry and correspondence was made timely.  Our experience was both professional but informatively helpful and we completed in just 62 days! We take this opportunity to thank you for all your commitment and guidance, you took so much stress and anxiety away from this amazing process for us and made it enjoyable. 

Miss T Wells and Mr S Chittim - purchaser September 2013

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Dear Sam,


I thought I would drop you a line to say a huge thank you for your assistance over the last few months, regarding the sale of my late father’s property. Although a difficult time, you made it as easy as possible for us.  Please would you also thank the rest of your team.


Many thanks once again

Sue and Jackie and families Seller September 2013

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To Sam and all the team,


Thank you all so much for your hard work in selling our bungalow.

Best Wishes Mr and Mrs Sutton sellers 2013

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Dear Sam,


Thank you for your letter of the 14th of August and thank you for all your hard work you have done in relation to selling Homefern House.  We very much appreciated your dealings with all aspects, efficiently and promptly on our behalf, as we live so far away from the property.



Jennifer Edwards Seller September 2013

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I purchased a property in October 2013 in the Kingsgate area of Broadstairs and Thomas Jackson were the estate agents acting for the sellers.  They are a very professional company who went out of their way to help me.  Samantha did everything she could do push the sale through quickly and efficiently to everyone's satisfaction.  Even when the keys were handed over to me and her obligation had ended, she continued to help.  I would not hesitate in recommending Thomas Jackson and would use them myself if I needed the services of an estate agent.

Miss Forier Purchaser October 2013


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